Information for new patients

Welcome to The Care Group, P.C.  We are pleased that you have decided to visit our office. To make your experience more enjoyable, please follow these steps before you come to the office. 

The Care Group, P.C. provides integrative health care needs for ages  16 on up.  Please print, fill out, and bring this form to your appointment with you. 

 Patient Pre-Registration

To make sure The Care Group, PC  has current patient information, patients will be asked to fill out a brief demographic sheet at each visit. This will assist us in meeting your medical needs.

 Please have the following information available:

•Social Security Number

•Personal Information (name, physical and mailing address, and phone numbers)

•Guardian information (if necessary)

•Reason for visit (i.e. regular medical visit, ailment, check up, physical)

•Employment information (if currently employed)

•Current insurance information.

First Visit

Please arrive 10-15 minutes prior to your designated check-in time and bring the following items to your first appointment:

•Any pertinent medical information

•Current medications

•Copy of insurance card (required for each visit)

•Copy of Driver's Licence

The front desk will ask you what type of appointment you are here for.  Payment will be expected at the time of service (co-pays). 

IBS Patients

If you will be seeing Dr. Guillory about IBS, please be sure to fill out the IBS Questionnaire before your visit.

You may download and print out the completed form then bring it to the office, as it will not automatically submit your information to us.

 IBS Questionnaire Download  

Appointments & Scheduling

To make an appointment, please call us in advance at 303-343-3121.  It’s important to arrive at your check in time if you’re an established patient to secure your scheduled appointment and to allow time for registration at the front desk. 

Same-Day Appointments

Same-day appointments are available for patients who need to see a health care provider on an urgent basis. These appointments are filled on a first-come, first-serve basis so call early. 

Late Patients

Patients are considered late if they don't arrive by their check in time.  While we will do all that we can to help late patients, we cannot always accommodate you and may have to reschedule. 

No Shows

To cancel an appointment, be sure to give The Care Group, PC  24-hours notice. Failure to notify within 24 hours prior to your appointment is considered a “No Show.” Patients with "no shows" or cancels with less than 24 hours, will be charged a no-show fee of $75.00 and will be reviewed for possible discharge from the practice. 

Prescriptions

To provide you with the best care, make sure to bring in all medications that are prescribed by all providers, over the counter medicine, and herbal supplements. This helps us anticipate any drug interaction and prescribe the correct dosages. Click here to download a form that may help you pull all your prescription information together.    

Prescriptions Refills

Please plan accordingly for prescription refills and call your pharmacy several days before your medication runs out. The pharmacy will fax over a refill request. It will take up to three business days to process prescription refills (by The Care Group, PC and your pharmacy) and refill requests are not accepted over the phone. If it’s been several months since your last appointment, you may be asked to make an appointment to refill your prescription. If a new prescription is required, your pharmacy will notify us and your provider will either fax the prescription to the pharmacy or call you to set up an appointment. 

Medical Records

To request a copy of your medical record, you will need to sign a release of information and indicate the specific information you are requesting. Payment is due at the time of request: $15 for 1-50 pages, $30 for 51-100 pages, and $45 for 101-150. The turnaround time is a maximum of 30 days. Medical Records will contact you when the records are ready to pick up. A physician’s office can request a copy of your medical records at no charge.   

Insurance/Payment Information

As a courtesy, claims will be directly submitted to your insurance carriers. Check your insurance plan booklet for participating providers. It is your responsibility to contact your insurance company to find out if your deductible has been met for the calendar year, and what your co-pay is (percent you pay). Patients are responsible for deductibles and co-pays at the time of service.

 Billing Questions

Make sure to review your statements carefully. If you have questions, please call our Billing Department at 303-339-7940. 

On Call Coverage/Emergency

A health care provider is on call 24 hours a day. Dial the main number to connect with the answering service. Calls should only be for urgent medical concerns after business hours. If you have a life threatening emergency at any time, please call 911.

 Last step 

Please be sure to read our Privacy Policy. On the last page of the health history form, you will need to acknowledge that you received the policy. You can find the